Links - How To

In this section, we discuss links that can be added to a message, rather than a link that is inside the message. Links inside the body text of your message are discussed in the "Formatting - How To" section and are different from links discussed here.

Links are a great way to include other information without duplicating it or to provide someone the ability to take action.

There are two ways to add a link in CommCenter: create an in-text link in the Details area, or attach an Action Button or Sidebar Link to the message.

Adding a Link

To add a link in the message editor, click on the links icon   You can then either use an existing saved link or create a new one. Reusing a saved link keeps its text and destination consistent wherever that record is attached.

Adding an existing link

Select Use Existing Button or Sidebar Link, then search by category or keyword.

Adding a new link

To add a new link, select Create Button or Sidebar Link.

Three fields are required: the button/link text, URL and Display as type. Choose Action Button for a prominent action near the top of the page or Sidebar Link for supporting information in the related-links area.

Link Types: Action Buttons and Sidebar Links

An Action Button should help the person complete the main task about which you are communicating.

Use a Sidebar Link for a supporting resource. Add a description when it helps the visitor understand why the resource is relevant. Sidebar Links with the same category are grouped together.

Administrators can also set tracking/custom attributes, publishing dates and an image. They can create Detail Links for wayfinding messages.

Add as many supporting links as needed. A message can have no more than two Action Buttons.